Royal Cyber Inc. is a global IT services and consulting firm, renowned for delivering innovative digital transformation solutions across industries. With a workforce of over 1,300 employees, the organization operates across multiple regions and departments, requiring a unified and scalable approach to manage its complex HR operations.
To modernize and streamline its Human Resource Management processes, Royal Cyber partnered with Crmfolks Private Limited. The project was led by Vinita Pawar, an expert Zoho developer, with Lubna Ashraf serving as the internal Process Owner. Together, they implemented and fully customized the Zoho People HRMS platformtailored to meet the organization’s specific requirements around employee lifecycle management, compliance, workflow automation, and real-time insights.
Royal Cyber faced several operational and scalability challenges in its existing HR processes:
Fragmented and manual HR operations across departments and locations.
Delayed onboarding and offboarding processes, leading to productivity lags.
Lack of automation in form submissions, task assignments, and approval workflows.
Inconsistent department structures that did not reflect the global organizational setup.
Limited visibility and reporting, making it hard for leadership to make data-driven decisions.
High SLA breach rates in internal support case resolution.
Disconnected time and attendance tracking from financial systems like Microsoft Dynamics Business Central.
To address these challenges, a comprehensive Zoho People solution was implemented with the following key components:
Tailored Employee Forms to capture role-specific data
Department Structures customized to align with the global hierarchy
Automated onboarding/offboarding tasks for HR, IT, Admin, and Finance
Real-time task tracking across functions
Structured forms and checklists
Automated approvals, asset handover, and exit interviews
Facilitated smooth transitions for resignations and internal transfers
Managed visa details, renewals, and document uploads centrally
Custom approval hierarchies
Departmental and HR validations integrated into processes
SLA rules defined per department
Systemized case resolution tracking
Bi-directional sync of attendance and payroll data
Enhanced project cost management
Department-wise reporting on KPIs: attrition, hiring, SLA performance, reimbursement cycles, etc.
Enabled real-time, data-driven leadership decisions
Significant reduction in HR process turnaround time, from 4–5 days to less than 1 day, enabling faster and more efficient operations.
Improved onboarding efficiency, with the onboarding process shortened from 7 days to 2–3 days, enhancing the new hire experience.
Substantial decrease in SLA breaches, dropping from 35% to less than 5%, leading to improved service delivery across departments.
Drastic reduction in manual processes, with manual forms and approvals reduced from 90% to below 10%, ensuring greater automation and compliance.
Introduction of real-time, department-wide reporting, providing leadership with actionable insights for strategic decision-making.
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