Client Overview
Security Quotient Pvt Ltd is a cybersecurity awareness firm based in India, delivering training programs that help businesses strengthen human cyber defence. With a growing team working in a hybrid model, the company needed efficient tools to manage HR operations and foster internal collaboration.
Challenge
As Security Quotient scaled, manual processes for leave management, shift scheduling, employee exits, and documentation became increasingly inefficient. Key challenges included:
- Ineffective leave and timesheet tracking
- Lack of centralized employee records
- Manual offboarding and KT processes
- Time-consuming generation of exit documents
- Fragmented internal communication
Solution Implemented
Security Quotient deployed Zoho People and Zoho Connect to overhaul its HR operations and team collaboration. Key implementations included:
In Zoho People:
- Leave Management: Automated policies, leave balances, and manager approvals
- Employee Set: Defined roles, departments, and reporting hierarchy
- Timesheet Setup: Tracked work hours and productivity by project
- Shift Setup: Custom shift schedules with linked attendance rules
- Custom Forms:
- Offboarding – Initiated structured exit process
- KT Process – Tracked knowledge transfer from exiting employees
- Exit Letter & Relieving Letter – Auto-generated official documents with digital signatures
In Zoho Connect:
- Created team groups for announcements
- Shared onboarding/offboarding tasks and KT checklists
- Used Boards to collaborate on internal workflows
Results
- 40% reduction in manual HR tasks
- Faster onboarding and offboarding cycles
- Improved compliance with automated policy handling
- Stronger collaboration across departments
- HR efficiency improved, freeing time for strategic initiatives