Transforming HR Operations with Zoho People

Client Overview

Royal Cyber Inc. is a global IT services and consulting firm, renowned for delivering innovative digital transformation solutions across industries. With a workforce of over 1,300 employees, the organization operates across multiple regions and departments, requiring a unified and scalable approach to manage its complex HR operations.

To modernize and streamline its Human Resource Management processes, Royal Cyber partnered with Crmfolks Private Limited. The project was led by Vinita Pawar, an expert Zoho developer, with Lubna Ashraf serving as the internal Process Owner. Together, they implemented and fully customized the Zoho People HRMS platformtailored to meet the organization’s specific requirements around employee lifecycle management, compliance, workflow automation, and real-time insights.

---

Challenges

Royal Cyber faced several operational and scalability challenges in its existing HR processes:

• Fragmented and manual HR operations across departments and locations.

• Delayed onboarding and offboarding processes, leading to productivity lags.

• Lack of automation in form submissions, task assignments, and approval workflows.

• Inconsistent department structures that did not reflect the global organizational setup.

• Limited visibility and reporting, making it hard for leadership to make data-driven decisions.

• High SLA breach rates in internal support case resolution.

• Disconnected time and attendance tracking from financial systems like Microsoft Dynamics Business Central.

---

Solution Implemented

To address these challenges, a comprehensive Zoho People solution was implemented with the following key components:

Employee & Department Customization

• Tailored Employee Forms to capture role-specific data

• Department Structures customized to align with the global hierarchy

Automated Task Assignment & Workflows

• Automated onboarding/offboarding tasks for HR, IT, Admin, and Finance

• Real-time task tracking across functions

Onboarding & Offboarding Automation

• Structured forms and checklists

• Automated approvals, asset handover, and exit interviews

Knowledge Transfer (KT) Forms

• Facilitated smooth transitions for resignations and internal transfers

Immigration Tracking Module

• Managed visa details, renewals, and document uploads centrally

Reimbursement & Salary Increment Workflows

• Custom approval hierarchies

• Departmental and HR validations integrated into processes

Cases Module with SLA-Based Escalations

• SLA rules defined per department

• Systemized case resolution tracking

Timesheet Integration with Microsoft Dynamics Business Central

• Bi-directional sync of attendance and payroll data

• Enhanced project cost management

Zoho Analytics Dashboards

• Department-wise reporting on KPIs: attrition, hiring, SLA performance, reimbursement cycles, etc.

• Enabled real-time, data-driven leadership decisions

  ---