Client Overview
NAAS Group, headquartered in Dubai, UAE, is a diversified business group with operations in business services and healthcare, including its subsidiary, Immune Group. The organization required a unified digital ecosystem to manage HR, payroll, and financial functions efficiently across its multiple entities. To address this, they partnered with CRMFolks Pvt. Ltd., a Zoho-authorized implementation partner.
Challenges
- Manual, error-prone HR and payroll processes across departments
- Disconnected systems leading to duplicated data and inefficiencies
- Lack of clarity and structure in financial classification and reporting
- Difficulty managing multiple business entities in a single financial system
- Compliance issues due to fragmented data and lack of visibility
Solution Implemented
CRMFolks Pvt. Ltd. deployed an integrated suite of Zoho People, Zoho Payroll, and Zoho Books with the following implementations:
1. Zoho People
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Employee onboarding & profile management
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Department-wise structure across group and subsidiaries
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Attendance, leave, and approval workflows
2. Zoho Payroll
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Integrated with Zoho People for auto-synced data
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UAE-compliant payroll setup and statutory calculations
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Automated salary processing and payslip generation
3. Zoho Books (Multi-Organization Setup)
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Separate entities for NAAS Group and Immune Group
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Customized Chart of Accounts for UAE regulatory structure
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Centralized dashboard with clear financial segregation
4. Finance Team Enablement
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CoA setup and expense categorization
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Training for reconciliation, approvals, and expense management in Zoho Books
Results
- 100% digitization of HR and payroll operations
- Seamless integration between HR and finance systems
- Centralized yet distinct financial control across entities
- Improved accuracy, reduced manual effort, and enhanced compliance
- Unified platform for HR and finance teams, enabling collaboration and transparency